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Where is my order?
Within 2 business days you should have received tracking details for your order vie email, if not please email firstname.lastname@example.org
Can I cancel my order?
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process.
Can I amend my order once it's been placed?
As soon as you place your order, we work on the dispatch process as quickly as possible, if you decide you want to amend your order please email us and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it.
I have mistakenly entered the incorrect delivery address?
Please contact us immediately on +27 61 527 1736 or email us at email@example.com with your order number
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order was initially processed, and if you are still having problems please contact us!
What do I do if I've received the wrong item?
Please send us an image of the incorrect item with your order number to firstname.lastname@example.org
We will make arrangements to collect the incorrect item and replace it with the correct items.
There's an item missing in my order, what do I do?
If you receive your order and an item is missing, please check your emails or junk emails to see if you've received an out of stock notice from us, if you haven't received this please email us at email@example.com so that we can make arrangements to send out the product to you.
I purchased an item on pre-order when will it arrive?
If you've purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. Please allow 3-5 business days for your item to arrive after this dispatch date. If 5 days has elapsed after the proposed dispatch date please contact us at firstname.lastname@example.org
I bought a gift card, can I cancel or return it?
Unfortunately our gift cards are non-transferable and cannot be cancelled or returned.